The Guest Services department at Nationwide Arena strives to provide excellent service to all guests, including those with disabilities or special needs. Nationwide Arena recognizes the needs of persons with disabilities and meets or exceeds the requirements of compliance with the Americans with Disabilities Act (ADA) and Ohio accessibility mandates.
We provide a full range of accommodations to ensure every guest’s safety, comfort and enjoyment of events and facilities including:
Access to Tickets
Accessible/ disabled seating is available on all levels of the arena and at all price levels. Floor ADA seating is subject to individual show production setup. Tickets are available for purchase through Nationwide Arena’s Big Lots Box Office or Ticketmaster. When ordering accessible tickets, it is important to indicate that you require accessible seating so you can be properly seated. Accessible ticket locations are as follows:
Lower bowl: Sections 101, 103-104, 106-111, 113-115, 117, 119-121
Upper bowl: Sections 202, 204, 207-208, 210, 212-213, 216, 218, 223-225
Club level: CL 11
Wheelchair Companion Seating
Guests purchasing companion seats may purchase up to three additional seats in the same row with the accessible seat or as close as possible when those seats are not available. Additional seats may be purchased in the nearest available seating section based on availability. This policy may be adjusted when there is high demand. Tickets are sold on a first-come, first-served basis and there is no guarantee that companion tickets will be available.
Complimentary wheelchair escorts are available at any entry point. Upon your arrival to the arena, ask any of our uniformed staff and they will call for an escort. You do not need to make arrangements prior to your event. They will escort you as close as possible to your seat and will make arrangements to pick you up after the event. Please be aware that our escort staff will not remain with you during the event, nor will they allow you to remain in our wheelchair for the duration of the event. Guest Attendants will assist guests who wish to transfer to a seat from their personal wheelchair with storing of their wheelchair during the show.
Tickets for Guests with Visual or Hearing Impairments
Tickets are available for purchase (unless not permitted by the tour) through Nationwide Arena’s Big Lots Box Office or Ticketmaster. Please indicate the need for visually-impaired or hearing-impaired seating to the ticket seller.
Assisted Listening Devices
Headsets and receivers for our multi-channel LPB Radio-Aide are available for most events free of charge at Guest Services located at Section 111 on the main level. Guests will be required to leave valid identification such as a driver’s license as collateral.
Interpreting service are provided free of charge by calling Nationwide Arena’s Guest Services Department at 614-246-3872 or emailing firstname.lastname@example.org. To confirm interpreter availability, please contact us at least three weeks prior to the event. We cannot guarantee an interpreter inside that window.
Exchanges can be made to accommodate guests with disabilities. If a guest in a wheelchair exchanges a conventional seat ticket for a ticket in an accessible area, Nationwide Arena will make every effort to provide new tickets in the closest comparable accessible seating location. We encourage guests needing to make an exchange to do so prior to the event by visiting the Big Lots Box Office during normal business hours. If you are a Blue Jackets season ticket holder you may contact them at 614.246.3350 for assistance with seats for their games.
If you are unable to make the exchange in person, please go to the main Guest Services desk at Section 111 when you arrive at the event. Event day ADA ticket exchanges are based on seat availability on a “first-come, first-served” basis.
Service Animals as defined by the ADA are the only animals permitted in Nationwide Arena. Guests with special seating or other accommodation needs are encouraged to contact the Guest Services Department prior to your visit at 614-246-3872.
Nationwide Arena exceeds ADA standards in terms of the number of accessible parking spaces provided. Two options are suggested; the north entrance of the McConnell garage or the north-east entrance to the Front Street garage. For those guests getting dropped off and/or picked up, please use the cutout on McConnell Blvd near Tim Hortons.
All restrooms facilities at Nationwide Arena are accessible. In addition, we have available family/unisex restrooms on the main, 100 level and the AEP Power Level (200 level), convenient for disabled guests with opposite gender aides/companions.
Nationwide Arena is equipped with elevators that access all public areas of the arena. If you require special assistance in reaching your seat, please contact Guest Services in advance or ask any Guest attendant during the event.