Nationwide Arena Security Policy
In response to the need for heightened security procedures, Nationwide Arena has implemented the following policies to ensure a safe, enjoyable event experience for all guests.
All Guests are Subject to Search
All jackets and bags will be searched upon entry. Backpacks, and bags larger than 12" x 6" x 12" are not permitted.
In the event that prohibited items are revealed during a search, the guest will be permitted to return to their vehicle with the item or the item will be confiscated. Nationwide Arena will not safeguard any personal belongings or items of any type. Nationwide Arena management has the sole right to determine the type of pre-event screening.
NHL Game Search Procedures and Conduct
In addition to all normal building search procedures and prohibited items, all guests coming to Columbus Blue Jackets games will be asked to comply with NHL security requirements, including asking all guests to remove their hat, empty all metal from pockets and present to certified security, and enter the arena through metal detectors. If anyone refuses these search procedures, they may be denied entry into the venue.
All fans are also required to follow the NHL Fan Code of Conduct. Click here to read the Code in its entirety. Failure to comply with the NHL Fan Code of Conduct can be denied access and/or removed from the venue.
Frequently Asked Questions About Walk-Through Metal Detectors
Why are there new security procedures for Blue Jackets games at Nationwide Arena?
The mandatory introduction of the walk-through metal detectors complies with a new policy across all NHL arenas. The addition of this protocol is in line with what is becoming industry standard across MLB, NFL and NBA venues and the Blue Jackets/Nationwide Arena are happy to comply with any enhancement that improves customer convenience and safety. The use of the new machines will replace the wand screening process that Blue Jackets fans have noticed during the last two seasons.
What items do I need to remove from my pockets or clothing before walking through the metal detectors?
Guests will be asked to remove keys, phones, mobile devices, wallets/money clips, and any other large metal items.
Do I have to remove my shoes and other metal including belts, jewelry, hair clips, etc ?
Unlike at an airport, guests will NOT be asked to remove shoes, belts, small jewelry, hair clips or small amounts of loose change during the initial screening.
What happens if an alarm sounds?
In the event that an alarm is triggered, a secondary search will be conducted by a certified security staff member.
If I use a wheelchair or scooter or walker, do I still pass through the metal detectors?
As long as the chair, scooter or walker fits through the machines, guests may use them. If the mobility device does not fit or guests in these circumstances prefer a wand screening, they are asked to use the entrance designated for such accommodations.
If I have an artificial hip/knee or a pacemaker, do I still have to pass through the metal detectors?
It is safe to proceed through the machines, however, guests with medical circumstances who prefer a wand screening may request such accommodation.
If I am an expectant mother, do I have to pass through the metal detectors?
It is safe for expectant mothers to pass through the machines, however, women who prefer a wand screening may request such accommodation.
What is the policy for children?
Children are subject to screening, however, parents with an infant may carry the baby. Parents who are attending with small children who are able to walk on their own are invited to proceed through the machines alongside their children.
Will the doors to enter the arena open early on game nights to accommodate these new procedures?
For preseason games, we will maintain our usual policy of opening doors one hour before game time. In special instances, including the October 9 home opener vs. the New York Rangers, doors will open an extra half hour early so fans may plan to enter at 5:30 p.m. on that night in advance of the 7 p.m. puck drop.
Guests may not bring the following items into Nationwide Arena:
In the event that items are revealed during a search, the guest will be permitted to return to their vehicle with the item or the item will be confiscated. Nationwide Arena will not safeguard any personal belongings or items of any type. Nationwide Arena management has the sole right to determine the type of pre-event screening.
Nationwide Arena management reserves the right to make the final determination on prohibited items. In the event that prohibited items are revealed in a search, items will be confiscated or guests may return them to their cars before re-entering the building.
Due to the fact that these security measures may cause slight delays, fans are encouraged to arrive early to allow adequate time to enter the building.
Thank you for your cooperation.