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Accessibility


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Nationwide Arena strives to provide exceptional service to all guests including those with special needs. The venue meets or exceeds accommodations in compliance with ADA and Ohio mandates.

Accessibility is an ongoing commitment. CONTACT US with your comments or questions.

Access to Tickets

Accessible seating is available on all levels of the arena at all price levels. For events with a GA Floor, seating subject to the individual show production. Accessible tickets are available for purchase through Nationwide Arena’s Big Lots! Box Office or Ticketmaster. Please indicate the need for accessible tickets at the time you order.

Accessible ticket locations are:

  • Lower bowl: Sections 101, 103-104, 106-111, 113-115, 117, 119-121
  • Upper bowl: Sections 202, 204, 207-208, 210, 212-213, 216, 218, 223-225
  • Club level: CL 11

Animal Policy

Service Animals as defined by the American Disabilities Association are the only animals permitted in Nationwide Arena. Guests that need special seating or other accommodation should call the Guest Services Department in advance at 614-246-3872.

Assisted Listening Devices

Headsets and receivers for our multi-channel LPB Radio-Aide are available for most events free of charge at Guest Services located at Section 111 on the main level. Guests will be required to leave valid identification such as a driver’s license as collateral.

Elevators/Escalators

Nationwide Arena elevators provide access to all public areas of the venue. If you require assistance reaching your seat, call the Guest Services Department in advance at 614-246-3872 or ask a Guest attendant during the event.

There are three (3) different elevator locations:

  • Northeast Elevators – Across from section 106; provides access to Club, Suites, and Upper Concourse
  • Southeast Elevators – Across from section 112; provides access to Club, Suites, and Upper Concourse
  • Southwest Elevators – Across from section 117; provides access to Club, Suites, Upper Concourse, and Sky Terrace.

Interpreters

Interpreting service is provided free of charge by calling Nationwide Arena’s Guest Services Department at 614-246-3872 or emailing [email protected]. Please contact us at least three weeks prior to the event to confirm availability.

Parking

Two options are suggested; the north entrance of the McConnell garage or the north-east entrance to the Front Street garage. For those guests getting dropped off and/or picked up, please use West Street.

For more info visit: arenadistrictparking.com/nationwide-arena.

Restrooms

All restroom facilities at Nationwide Arena are accessible. In addition, there are family/unisex restrooms on the main (100 level) and upper (200 Level) concourses.

Ticket Exchanges

Exchanges can be made prior to an event to accommodate guests with disabilities based on availablity. If a guest in a wheelchair exchanges a conventional seat ticket for one in an accessible area, we will make every effort to provide new tickets in the closest comparable location. We encourage guests to make an exchange prior to the event by visiting the Big Lots! Box Office during normal business hours.

If you are unable to exchange in advance, visit the main Guest Services desk at Section 111 upon arrival. Event-day accessible ticket exchanges are based on availability. Blue Jackets season ticket holders should call 614-246-3350 for assistance.

Note: Adherence to the 3 additional companion seat policy ensures we are able to accommodate all who require accessible seating and is subject to change.

Tickets for Guests with Visual or Hearing Impairments

Tickets are available for purchase (unless not permitted by the tour) through Nationwide Arena’s Big Lots! Box Office or Ticketmaster. Please indicate the need for visually-impaired or hearing-impaired seating when making your ticket purchase.

Wheelchair Companion Seating

Guests purchasing companion seats may purchase up to three additional seats in the same row or as close as possible if those seats are not available. The 3 additional companion seat policy ensures we are able to accommodate all who require accessible seating and is subject to change. Accessible seats are sold first-come, first-served with no guarantee that companion tickets will be available. Additional seats may be purchased in the nearest available seating section.

Wheelchair Escorts

Complimentary wheelchair escorts are available at every entry point. Upon arrival, ask any of our uniformed staff to call for an escort. You do not need to make prior arrangements. They will escort you as close as possible to your seat and arrange to pick you up after the event. Staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.