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Nationwide Arena strives to provide exceptional service to all guests including those with special needs. The venue meets or exceeds accommodations in compliance with ADA and Ohio mandates.

Accessibility is an ongoing commitment. CONTACT US with comments or questions by visiting nationwidearena.com/contact-us.

Access to Tickets

Accessible seating is available on all levels of the arena at all price levels. For events with a GA Floor, seating subject to the individual show production. Accessible tickets are available for purchase through Nationwide Arena’s Box Office or Ticketmaster. Please indicate the need for accessible tickets at the time you order.

Accessible ticket locations are:

  • Lower bowl: Sections 101, 103-104, 106-111, 113-115, 117, 119-121
  • Upper bowl: Sections 202, 204, 207-208, 210, 212-213, 216, 218, 223-225
  • Club level: CL 11

CLICK HERE for details on buying accessible tickets via ticketmaster.


Animal Policy

Service Animals as defined by the American Disabilities Association are the only animals permitted in Nationwide Arena. Guests that need special seating or other accommodation should call the Guest Services Department in advance at 614-246-2000.

Assisted Listening Devices

Headsets and receivers for our multi-channel LPB Radio-Aide are available for most events free of charge at Guest Services, located across from Section 112 on the main concourse. Guests will be required to leave valid identification, such as a driver’s license, as collateral. Devices only carry in house feed/commentary (i.e. no play by play for CBJ games).

Headsets and receivers will be disinfected/ cleaned after each use.

To provide the best experience, please contact Nationwide Arena Guest Services at 614-246-2000 or information@bluejackets.com in advance of attending an event to inform us of your upcoming attendance. 

Commitment to Online Accessibility

Nationwide Arena is committed to providing excellent customer service to all, regardless of ability.

Our Mission and Actions
Ensuring that our digital content and website is accessible is important to us. That’s why we use internationally recognized standards, the W3C Web Content Accessibility Guidelines (WCAG) 2.1 A + AA, as a guide to enhance the accessibility of our web pages, applications, PDFs, and multimedia assets.

To the best of our ability and resources, Nationwide Arena has taken reasonable steps to design and develop our website and other digital assets so that they are accessible to everyone.

Having problems using this website? We can help.

If you use assistive technology and the format of any material on this website interferes with your ability to access information, please email us at nationwidearena.com/contact-us.             

To assist us with a response, please indicate:

  • the nature of your accessibility problem
  • the preferred format in which you wish to receive the material
  • the web address of the requested material, and
  • your contact information

Regarding Third Party Sites:  This website may contain third party links or content. We cannot guarantee the accessibility of third-party websites or content and are not able to make accommodations on such websites. We encourage you to contact their customer service if assistance is needed.



Nationwide Arena elevators provide access to all public areas of the venue. If you require assistance reaching your seat, call the Guest Services Department in advance at 614-246-2000 or ask a Guest attendant during the event.

There are three (3) different elevator locations:

  • Northeast Elevators – Across from section 106; provides access to Club, Suites, and Upper Concourse
  • Southeast Elevators – Across from section 112; provides access to Club, Suites, and Upper Concourse
  • Southwest Elevators – Across from section 117; provides access to Club, Suites, Upper Concourse, and Sky Terrace.


Interpreting service is provided free of charge by calling Nationwide Arena’s Guest Services Department at 614-246-2000 or emailing information@bluejackets.com. Please contact us at least three weeks prior to the event to confirm availability. We also recommend contacting us prior to purchasing tickets.  

Nursing Rooms

Nursing Rooms are located on the Main Concourse at section 105/106 and on the Upper Concourse at section 206.  Both rooms offer privacy for parents or guardians that need to take care of a child. The rooms feature a glider, changing table, diapers and a bottle warmer. To request access – stop at the Guest Services Desks located at section 112 on the Main Concourse AND section 208 on the Upper Concourse or ask any staff member.


Two options are suggested; the north entrance of the McConnell garage or the north-east entrance to the Front Street garage. For those guests getting dropped off and/or picked up, please use West Street.

For more info visit: arenadistrictparking.com/nationwide-arena.

Restrooms/ Universal Changing Tables

All restroom facilities at Nationwide Arena are accessible. In addition, there are family/all gender restrooms on the main (100 level) and upper (200 level) concourses.

Restrooms equipped with a Universal Changing Table are located on the main (100 level) concourse at the family/all gender restroom near section 110 and on the upper (200 level) concourse at the family/all gender restroom near section 220. Please ask a Guest Services staff member for directional instructions should you need assistance in reaching these locations.

Safelite Safe Spot

The Safelite Safe Spot is a sensory room for individuals who experience difficulties processing sensory information - a designated quiet space that offers a calming atmosphere for families and individuals with autism, dementia, post-traumatic stress disorder (PTSD), and other similar conditions. 


The sensory room can be accessed by asking any Guest Services representative and is located on Club Level near Tower 4.

Safelite Sensory Inclusion packs

Safelite Sensory Inclusion packs are available at the Guest Services desks located at section 112 on the Main Concourse AND section 208 on the Upper Concourse.


Packs are intended to reduce impact of the in-person experience that may be overwhelming to some of our guests include items such as fidget toys, a weighted lap pad and noise-reducing headphones.


Guests taking a sensory inclusion pack will be asked to leave a driver’s license as collateral. All packs will be disinfected after every use.

Ticket Exchanges

Exchanges can be made prior to an event to accommodate guests with disabilities based on availability. If a guest in a wheelchair exchanges a conventional seat ticket for one in an accessible area, we will make every effort to provide new tickets in the closest comparable location. We encourage guests to make an exchange prior to the event by visiting the Box Office during normal business hours.

If you are unable to exchange in advance, visit the main Guest Services desk at Section 112 upon arrival. Event-day accessible ticket exchanges are based on availability. Blue Jackets season ticket holders should call 614-246-3350 for assistance.

Note: Adherence to the 3 additional companion seat policy ensures we are able to accommodate all who require accessible seating and is subject to change.

Tickets for Guests with Visual or Hearing Impairments

Tickets are available for purchase (unless not permitted by the tour) through Nationwide Arena’s Box Office or Ticketmaster. Please indicate the need for visually-impaired or hearing-impaired seating when making your ticket purchase.

Wheelchair Companion Seating

Guests purchasing companion seats may purchase up to three additional seats in the same row or as close as possible if those seats are not available. The 3 additional companion seat policy ensures we are able to accommodate all who require accessible seating and is subject to change. Accessible seats are sold first-come, first-served with no guarantee that companion tickets will be available. Additional seats may be purchased in the nearest available seating section.

Wheelchair Escorts

Complimentary wheelchair escorts are available at every entry point. Upon arrival, ask any of our uniformed staff to call for an escort. You do not need to make prior arrangements. They will escort you as close as possible to your seat and arrange to pick you up after the event. Staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.