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TICKET INFORMATION

TM Verified Tickets Logo.pngTicketmaster is the exclusive ticketing partner for events at Nationwide Arena.  

BOX OFFICE_cropped.jpgThe Big Lots! Box Office (corner of Nationwide Blvd. and McConnell Blvd). will be open on event days for customer service and the purchase of any tickets that remain available.  


TicketTips_MobileBanner_V2.jpg

 

hand-with-a-mobile-phone_blue.jpgNationwide Arena has moved to mobile ticketing.  Tickets purchased via ticketmaster are delivered by text or email as a SafeTix code valid for entry ONLY when presented on a mobile device.  Screenshots or paper printouts will not be accepted.  Bookmark My Ticketmaster in your browser or add tickets to your mobile wallet in advance. 

 

Keep your phone charged, unlocked and set to maximum brightness for contactless scanning.  

If you don't have a smartphone, bring your confirmation email and photo ID to the Ticket Office for assistance on event day.  We cannot guarantee the validity of tickets purchased from an unauthorized source and 3rd party tickets must be transferred through Ticketmaster.  Only Ticketmaster mobile-compatible tickets (generated by Ticketmaster and shown on a mobile device as a SafeTix code) will be accepted. 

 

Ticket prices are subject to change at any time. If an event is canceled or rescheduled, return to your original point of purchase.

 

ATM_Icon_blue.jpgNationwide Arena has converted to a CASHLESS experience from ticketing to concessions and merchandise.  Purchases can be made with a debit/ credit card or mobile pay where available.  Reverse ATM’s located at the Box Office, Main Concourse and Upper Concourse allow you to exchange cash for a no fee debit VISA card that can be used wherever VISA is accepted. Funds do not expire.

Ticket FAQs

ACCESSIBILITY INFORMATION

Accessible or special needs seating is made available on all levels of the arena.  Please indicate that you require accessible seating when you purchase your tickets.

View our full Accessibility Policy.

CLICK HERE for details on buying accessible tickets via ticketmaster.

What is the STATUS of postponed, rescheduled & canceled events?

What should I know about UNAUTHORIZED TICKETS?

Beware of counterfeit tickets. StubHub, Vivid Seats, eBay, Craigslist, secondary ticket "brokers" or other 3rd parties are not recognized ticketing agents. Tickets purchased from unauthorized agents can be counterfeit, stolen, or otherwise invalid for admission. Websites other than ticketmaster.com, nationwidearena.com OR nhl.com/bluejackets are not affiliated with the venue or team. 

Nationwide Arena is unable to honor, replace or refund invalid tickets. Invalid tickets will be confiscated and a report filed. A copy of the tickets/ report provided upon request. Nationwide Arena strictly prohibits ticket scalping.

What are a few MOBILE/ Digital Ticket Tips?

How to TRANSFER your tickets ...

The easiest meetup spot at any venue is always your seats.  It’s simple to transfer tickets to friends or family before an event, right from your account.

 

How to Transfer Tickets:
1. Sign in to your account and select your event
2. Select Transfer Tickets
3. Choose which tickets you’d like to transfer
4. Enter the recipient's first and last name, email address, and an optional note
5. Confirm and click Send

 

TIP: You must have a Ticketmaster account to receive a ticket via transfer. If the person to whom you are transferring tickets does not have an account, they can easily create one when accepting their tickets.

 

What If I Have a PROBLEM/ tickets are LOST or stolen?

The box office is available to help with a variety of ticket issues. Have your photo ID, confirmation number and credit card used for purchase available to locate your order quickly. Tickets that can't be validated can be replaced with new tickets for purchase if available.

For tickets purchased through Ticketmaster, contact the customer service Fan Support line at 1-800.653.8000 or CLICK HERE for additional CONTACT US info.

If your tickets are lost or stolen, please contact the original point of purchase. For tickets purchased through Ticketmaster online, call Ticketmaster customer service at 800.653.8000. For tickets purchased through the Big Lots! Box Office, call us at 614.246.2000 or email to [email protected] with: date of purchase, the method of payment and number of tickets.

Can I Avoid Service Fees?

Service fees are charged per ticket on all orders and vary by event and ticket price. Purchasing tickets at the Big Lots! Box Office at Nationwide Arena is the only way to avoid most service fees. 

Where Is WILL CALL?

If you purchased tickets through Ticketmaster (the only authorized seller of tickets to events at Nationwide Arena) YOUR tickets were/ will be delivered as mobile to be scanned at entry. Your phone is your ticket!

You can also transfer your mobile tickets to another guest.  We cannot guarantee the validity of tickets purchased from an unauthorized source.  Transfers of third-party tickets must be transferred through Ticketmaster.  Only Ticketmaster mobile-compatible tickets (generated by Ticketmaster and shown on a mobile device as a SafeTix code) will be accepted at entry.

If you don't have a smartphone, bring your confirmation email and photo ID to the Box Office ON EVENT DAY for assistance.  

Can I get BACKSTAGE ACCESS/ MEET-N-GREET passes?

Nationwide Arena does not issue or sell backstage passes to events. Backstage access is strictly limited and is arranged by tour management on a show-by-show basis.

Guests found in these locations without proper credentials may be subject to ejection and/or arrest. 

What Is The CHILD TICKET Policy?

Children UNDER two (2) years of age are admitted free of charge for MOST events as long as they sit on a lap.  Age limit is subject to change.

Why Do Some Of The Best Tickets Sell So Quickly And Better Tickets Become Available Long After The Event Goes On Sale?

When an event goes on sale, there are typically thousands of customers searching for tickets across multiple distribution channels. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in just seconds.

There is a common misconception that all shows sell out which is actually extremely rare. Most of the time tickets are available at face value until show day. Keep in mind, that at the very start of an on-sale, many seats may be held for several minutes as buyers browse and many will be released back into the pool. The system is set up to sell "best available" at the price level you select. Grabbing those for a hot show is the way to make sure you are not shut out.

Tickets can also be released for sale as the event approaches if the artist or team no longer need tickets they held OR once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Often, great seats are released at the last minute.