[Skip to Content]

A to Z Guide

WELCOME BACK - What to Expect

Accessibility Thumnail

Accessibility Info

Complimentary wheelchair escorts are available upon request at any entry point of Nationwide Arena - arrangements do not need to be made in advance. The escort will take guests as close as possible to their seat and coordinate pick up after the event.  Escort staff will not remain with you or allow you to remain in our wheelchair for the duration of the event.

Service Animals as defined by the American Disabilities Association are the only animals permitted in Nationwide Arena. 

Complete information about accessibility services including sign interpretation, arena access, purchasing accessible tickets, wheelchair companion seating and accessible parking can be found on the Accessibility Page.  

Alcohol Policy -- 21 and over

Alcohol Policy

Sales of alcoholic beverages to persons under the age of 21 are strictly prohibited. Nationwide Arena vendors are required to ask every purchaser of an alcoholic beverage (regardless of age) for a valid driver’s license or identification card. We ID everyone 40 and under.

In accordance with Ohio law, Delaware North Sportservice will only accept Ohio Driver’s Licenses, ID Cards issued by the Ohio Department of Public Safety for guests who do not drive, driver’s licenses from other states/ Canada that can be validated OR valid Military ID’s or Passports. Delaware North Sportservice reserves the right to refuse service to any guest.  

Assisted Listening Devices

Assisted Listening Devices

Headsets and receivers for our multi-channel LPB Radio-Aide are available for most events free of charge at Guest Services, located across from Section 111 on the main concourse. Guests will be required to leave valid identification, such as a driver’s license, as collateral. Devices only carry in house feed/commentary (i.e. no play by play for CBJ games). 

Headsets and receivers will be disinfected/ cleaned after each use.

Autograph Policy


As a general rule, guests do not have the opportunity to obtain autographs from athletes or artists. For some concert tours or at certain designated games, special autograph sessions may be set up in the concourse.

LIMITED Bag Policy

Bags are generally NOT permitted. 

There is an exception for medical bags, diaper bags OR clutches no larger than 8”x 5”x 1”.

Medical bags, diaper bags AND clutches will be X-rayed via dedicated screening lines (identified at each entry) - a contactless step that replaces a manual search.   


Camera Policy

Camera Policy

Video cameras, professional cameras with detachable or zoom lenses, GoPros, selfie sticks, and tripods are prohibited. Point and shoot cameras, with a non-detachable lens, are typically permitted. Concerts will have their own tour policy - call 614-246-2000 to verify for a specific event. At no time may photography interfere with other guests’ enjoyment.


Nationwide Arena has converted to a cashless experience from ticketing to concessions and merchandise.  Purchases can be made with a debit OR credit card.  Concessions stands and the Team Shop also accept mobile wallet options like Apple Pay or Google Pay.

Cash-2-Card Reverse ATM’s are located at the Box Office, Main Concourse and Upper Concourse where you may exchange cash for a no fee debit VISA card.  Cards can be used wherever VISA is accepted and do not expire.

Child Ticket Policy

For Columbus Blue Jackets games, children ages 2 and over are required to have a ticket for admission. For most Concerts and Special Events, a child under 2 years old does not need a ticket but we recommended you call 614-246-2000 before you buy as some family shows have policies requiring tickets for those under 2 years old.

Code of Conduct

Code of Conduct/ Expectations

We have taken enhanced health and safety measures to protect you; however, an inherent risk of exposure to communicable diseases such as COVID-19 exists in any place where people gather. Protocols will evolve according to changing standards and public health directives. Failure to comply with health and safety measures may result in removal from Nationwide Arena.  

Ohio Department of Health (ODH) Guidelines
Official NHL COVID-19 Policy

Guests are expected to act responsibly and be considerate of others. Clothing or garments deemed offensive (determined at the exclusive discretion of management) will not be permitted. Guests engaging in behavior including but not limited to profane or abusive language, intoxication, and fighting/ throwing objects may be ejected without refund and are subject to arrest. CLICK HERE - NHL FAN CODE of CONDUCT

Please note that we enact/ follow contractual obligations from most concert/ event promoters on a variety of policies from building temperature to camera policy to volume settings.

Drop Off / Pick Up Locations

Please use West Street for guest drop off or pick-up.

Family Amenities/ Nursing Rooms

  • Changing Stations - available in all restrooms including disposable covers.
  • Family Restrooms - Nationwide Arena offers family restrooms in the main concourse near sections 101, 110, 118 and on the upper concourse near sections 206, 221, 228.
  • Nursing Rooms -  located on the Main Concourse at section 105/106 and on the Upper Concourse at section 206.  Both rooms offer privacy for parents or guardians that need to take care of a child. The rooms feature a glider, changing table, diapers and a bottle warmer. To request access – stop at the Guest Services Desks located at section 111 on the Main Concourse OR section 208 on the Upper Concourse or ask any staff member.
  • Quiet Room - For special accommodation requests, please call 614-246-2000.
First Aid info

First Aid

OhioHealth provides first aid and paramedic services for all events at Nationwide Arena. First-aid rooms are located on the main concourse outside Section 120 or on the upper concourse outside Section 206.

Food & Beverage

Enhanced safety protocols are being implemented in food service areas.  Items will be individually packaged with condiments provided upon request.  Utensil and napkin dispensers are self-service.  No refills on drinks, popcorn, or other items.

Concession stands and bars are cashless.  Purchases can be made with a debit /credit card, or mobile pay.  Reverse ATMs are available in the Box Office, Main Concourse and Upper Concourse.

Lost and Found

Lost & Found

During an event, lost items can be dropped at the Guest Services Desk across from section 111. If the lost item is not found during the event, guests may contact security lost & found at 614-246-4632 to inquire.

No Smoking

There are no designated smoking areas within Nationwide Arena.  Fans who exit the venue to smoke will not be permitted re-entry.

Security Screenings

Bags are generally NOT permitted.  There is an exception for medical bags, diaper bags OR clutches no larger than 8”x 5”x 1”.

Medical bags, diaper bags AND clutches will be X-rayed via dedicated screening lines identified at each entry - a contactless step that replaces a manual search.   

Walk-thru security screenings will be in place.  In addition to the LIMITED BAG policy, a reminder that the following items are prohibited:

  • Animals, except service animals assisting guests with disabilities
  • Professional-grade Cameras and detachable lenses
  • Drugs (illegal)
  • Outside Food and Beverage including alcohol
  • Weapons or tools of any type

Management reserves the sole right to determine safety hazards.  If prohibited or offensive items are found, guests may return them to their vehicle or surrender the item to Security without return.  

Fundraising Opportunities

Sensory Inclusion Packs

Sensory Inclusion packs are available located at the Guest Services Desks located at section 111 on the Main Concourse AND section 208 on the Upper Concourse. 

Packs are intended to reduce the impact of the in-person experience that may be overwhelming to some guests and include items such as fidget toys, a weighted lap pad, sunglasses, non-verbal cards, and noise-reducing headphones. 

Guests taking a Sensory Inclusion Pack will be asked to leave a driver’s license as collateral.  All packs will be disinfected after every use.